SNS Technical Analyst
About the Employer
Job Summary
Contact: Lisa Nappier at lisa.nappier@hcps.net or 813-605-5157. The Analyst, Student Nutrition Services Technical Service will perform highly technical duties relating to data processing applications in a mainframe computer environment. The Analyst, Student Nutrition Services Technical Service will provide input on technology needs in order to develop new programs or modify existing programs for the Student Nutrition Services (SNS) department. This position will perform supervisory and skilled technical duties related to the maintenance and/or repair of various technology systems and related service activities both in the Technology Office and in the field.
Responsibilities
Manage and supervise SNS IT staff, including skilled technicians engaged in the maintenance, installation, and/or repair of systems. Assign maintenance requests to technicians and tracks their productivity. Evaluate the condition of various technology systems and provide for the appropriate installation, maintenance, and repair of those systems. Study and evaluate applications assigned for conversion to data processing. Coordinate necessary software installation, data migration, training of users, data standards, and on-site support to maintenance managers to ensure SNS department standards are maintained. Coordinate with software suppliers and IT on programming changes needed and approved by district management. Supervise and evaluate performance of employees through observation, skill level of technical repair, and customer satisfaction. Assist in planning, designing, and coordinating the installation of various technology systems, including online or face-to-face training. Gather facts, analyze existing procedures, define problems, and make recommendations for revisions of existing procedures or institution of new systems, determining their feasibility for computer processing. Study existing applications and data processing equipment for improvement or updating and makes recommendations to superior for revision. Assist with training and installation of services. Evaluate computer output to determine if data meets the needs of problem areas and prepares reports. Analyze reasons for failure of computer to solve problems and revises logic and procedures involved. Confer with representatives from other departments in developing new applications and revising old ones. Evaluate technicians' duties in the SNS office, out of the office, and in the field. Perform any other duties as assigned.
Supervisory Expectations
Manage assigned clerical staff and subordinate professional personnel in one or more sections of the department. Take responsibility for the overall direction, coordination, and evaluation of assigned teams. Carry out supervisory responsibilities in accordance with the district's policies and applicable state and federal laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
District Expectations
All district employees must: Demonstrate regular and predictable attention to the work. Support the district's vision, mission, goals, and strategic plan. Engage in civility, respect, and professionalism. Maintain the professional knowledge and skills necessary to perform the essential duties and responsibilities of their positions.
Responsibilities and Tasks
The responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the district.
Analytical Skills
Synthesizes complex or diverse information. Collects and researches data. Uses intuition and experience to complement data. Identifies data relationships and dependencies. Designs workflows and procedures.
Job Knowledge
Competent in required job skills and knowledge. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Requires minimal supervision. Displays understanding of how job relates to others. Uses resources effectively.
Communications
Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods.
Planning & Organization
Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Integrates changes smoothly. Sets goals and objectives. Works in an organized manner.
Technology Leadership
Leverages technology for improved efficiency and growth. Tracks emerging technologies. Determines organizational implications of major technology trends. Assesses risks and benefits of adopting new technologies. Addresses implementation and change management issues.
Education
A Bachelor's degree or formal training in computer operations, computer programming, or data processing preferred. Experience: Three (3) years of increasingly responsible experience in mainframe computer programming and/or computer systems design. An Associate's degree plus two (2) additional years of work experience in computer operations, computer programming, or data processing may substitute for the four-year degree.
Language Skills
Reads and interprets general business and professional journals, technical procedures, or regulations. Writes reports, correspondence, and manuals. Effectively presents and responds to questions from managers and the public.
Mathematical Skills
Works with math concepts such as probability and statistical inference, and fundamentals of geometry and trigonometry. Applies concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability
Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists. Interprets a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
Knowledge of relevant and current computer software programs.
Physical Demands
Physical activities: standing, walking, sitting, stooping, kneeling, crouching, bending, handling, keyboarding, fingering, feeling, talking, hearing, near acuity, far acuity, depth perception, and field of vision. Lifting demands: up to 35 pounds. Reaching activities: both dominant and non-dominant hand; overhead.
Environmental Conditions
Noise intensity: 3, moderate; extreme cold, extreme heat.
Other Requirements
This position requires traveling to various school sites, work locations, and/or community organizations throughout the district.